About returns
This service is to resolve concerns that cannot be conveyed through mail order, such as condition, shape, and texture, and to allow more customers to use our services with peace of mind. Please apply within 2 days of the product arrival date (the expected arrival date stated in the shipping notification email sent by our store) and return the product within 3 days . Refunds will only be given if the following return conditions are met.
Return policy
Used or mint condition products Returns are possible if you purchase a second-hand or mint condition item.
Mail order only Only products purchased online are eligible for return. However, if you purchase an item online and pick it up at a store, you cannot return it.
If not used This only applies to products that have not been used upon arrival (as at the time of shipment).
Items not threaded through belt holes Returns of leather straps or straps only are limited to unused items.
Apply within 2 days of arrival Within two days, including the expected arrival date stated in the shipping notification email we send you.
Shipped within 3 days of arrival Please apply within 2 days of receiving the item and return it promptly. Returns after 3 days will not be accepted.
Items that have passed our inspectionOnce it arrives, we will check to see if it is the same as when it was shipped.
・New, unused, outlet, or special order items
- If there are signs of use or tampering
- If you have made more than two returns in the same month, or have made excessive returns or exchanges in the past
・If the product is damaged or lost, or if any accessories (international warranty, original box, instruction manual, tag, etc.) are damaged or lost
- Belts replaced upon request (we will refund the amount minus the cost of the belt)
If you have not applied and have not been contacted in advance
・Shipping and transfer fees will be borne by the customer.
Refund method
| Payment Method | Refund method |
|---|---|
| Bank transfer/cash on delivery | Your contract will be cancelled. Please note that the credit company may charge you a cancellation fee for canceling your credit contract. *If the loan down payment is paid by bank transfer or cash on delivery, the amount transferred will be the same as the bank transfer fee. |
| Credit card/online payment | I will cancel the charge. If payment has already been confirmed, you will receive a cash back from your credit card company after the payment is debited. *Installment fees are not refundable. *It may take months. |
| Shopping loan | Your contract will be cancelled. Please note that the credit company may charge you a cancellation fee for canceling your credit contract. *If the loan down payment is paid by bank transfer or cash on delivery, the amount transferred will be the same as the bank transfer fee. |
Return method
1
Return Request
Please use the return acceptance form to return the item.
Please apply
Please apply within 2 days of the product's arrival date (the expected arrival date stated in the shipping notification email we send you), and complete the return procedure within 3 days. Returns will not be accepted unless a request has been received in advance.
2
Return
When you receive the returned item
Please return it in a cardboard box.
Please use the packaging materials provided when the item arrives to arrange for return. The cost of returning the item will be borne by the customer.
3
examination
Do you meet the return conditions?
I will check it.
We will compare it with the condition before shipping. If the conditions are not met, returns will not be accepted.
4
Refunds
We will process your refund/cancellation.
It depends on the payment method. We do not accept refunds at the store. If you wish to receive a refund by bank transfer, the amount will be refunded minus the bank transfer fee.。
Go to refund application form
