Casio Citizen 7-year warranty
CASIO CITIZEN 7-YEARS WARRANTY
Usually, the warranty is 1 to 3 years.
The warranty can be extended to 7 years.
Casio Citizen limited edition
This will be a campaign.
How to apply for an extended warranty
According to the contents of the "Review and Get a Gift Campaign Flyer" that will be sent with the product
Please submit your review within one month.
(In this case, the name of the person who placed the order will be listed.)
Extended warranty application process
4 easy steps
Check your purchase history
Check the Casio/Citizen product you purchased.
After shipping, you will receive a review email.
Post a review
From the arrival of the product,
Please submit a review within one month.
Issuance of an extended warranty card
After we confirm your review, we will send an "extended warranty card" to the address of the person who placed the order.
It may take 3 to 4 weeks for delivery.
Delivered by mail
When you receive your "Extended Warranty Card"
Please keep it safe.
If you purchase it as a gift, you will also receive an extended warranty.
Please post the review as the actual purchaser.
We will send you an extended warranty card (in the name of the purchaser).
If a repair is required, the product purchased as a gift will be
If you send it to us together we will apply the extended warranty.
Extended Warranty Terms and Conditions
Warranty details
If a spontaneous breakdown occurs inside the watch when used correctly according to the instruction manual, we will repair or adjust it in accordance with the warranty provisions below.
Parts covered by the warranty
Inside the watch (movement, electronic circuit parts, mechanical parts)
Maximum extended warranty period
The cost of repairs per repair will be guaranteed up to a maximum amount for each year that has passed (excluding products not covered by the extended warranty).
- Purchase date - 3 years
Purchase price50% - 3 to 5 years
Purchase price30% - 5 years to 7 years
Purchase price20%
Any amount exceeding the limit will be borne by the customer.
In addition, if repairs are not possible due to reasons such as difficulty in supplying parts, we may provide a refund up to the maximum amount stated above according to the number of years that have passed since the product was purchased.
What is not covered by the warranty
- Dead battery
- Water and moisture
- By customer
Damage after processing and installation
(Belt, glass, crown, etc.) - Natural disasters, fires, accidents, etc.
Failure due to - If you lose your warranty card
(Both manufacturer's warranty and our store warranty) - Other customer negligence
Failures and malfunctions caused by - Crown, ornaments, hands
Other parts loss etc. - Belt and main body
Discoloration, deterioration, corrosion, rust, etc. - Due to incorrect use or carelessness
Accidents, damage, and
Unauthorized repair/modification - Due to magnetism
defect - Suppliers, agents,
According to the manufacturer's verification results
If the product is not covered by the warranty - Repairs at other stores
If disassembled
Other
- If repairs are carried out outside of our store, repairs will be charged.
- This service is only available within Japan.
- This warranty is a promise to repair or adjust the product within the period and conditions specified in this document, and does not limit the customer's legal rights. This warranty is valid only for use in Japan.
- If there is a difference of opinion between the retailer and the user regarding the certification of a malfunction or damage, the opinion of a neutral third party may be sought through the retailer.
- This warranty cannot be applied if you contact the manufacturer's service center directly.
- If the warranty card is lost, this service will not apply. Please take care to store it properly.
- Cannot be used in conjunction with other warranty extension campaigns.
*If we are unable to contact you regarding the repaired item for more than three months after receiving it, we will assume that you have abandoned ownership of the repaired item and the repaired item will be disposed of. This does not include cases where it takes time to order parts, etc.